Terms & Conditions
Terms & Conditions
COPYRIGHT & TRADEMARK
This Site is owned and operated by Gannon Home Office., The information contained on this Web Site, including all images, designs, text, graphics, and other materials that appear herein are copyrights, trademarks or other intellectual property owned, or licensed (all of which, collectively, are referred to as the “Contents”) All selection and arrangement of content and all other information on this Site are copyright of Gannon Home Office content providers or technology providers.
Any other use of the Contents on this Site including reproduction for purposes other than as noted above, and including any reproduction, modification, distribution, or republication may violate copyright or trademark laws, and, without the prior written permission of Gannon Home Office., is strictly prohibited.
ALL RIGHTS RESERVED
Permission is granted to display, copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at gannonhomeoffice.ie. Unauthorised use of the material on this site without written prior permission of Gannon Home Office. may violate copyright, trademark and other applicable laws.
Gannon Home Office respects all relevant trademarks which are marked accordingly. Please note that the permission granted here terminates automatically if you breach any of these Terms of Business and Use of Site Conditions.
CONTRACT FORMATION
All orders placed by you the customer on Gannon Home Office Website are on the basis of these Terms and Conditions of Sale and are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. Your order confirmation is for your convenience only and does not constitute an acceptance of your order.
Title in the goods shall not pass to the customer until all sums due from the customer to the supplier (Gannon Home Office) have been paid in full.
YOUR ORDER
We reserve the right to substitute goods within your order with goods of an equivalent nature (eg a red punch for a black punch). If you do not wish to accept the substituted product/colour then you must return them to us within 7 days of their receipt. Any item that is out of stock when order is placed will be backordered and you will be notified by email of the expected delivery date. Should the delivery date be unacceptable please respond to our email, by return and we will cancel the backorder.
DELIVERY SHORTAGES
On receipt of your order and prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier, to ensure, that the contents of your delivery corresponds to the items mentioned on the delivery note/packing slip. Once these dockets are signed no responsibility can be accepted afterwards for short delivery if there is a discrepancy. All shortages must be reported by email to Gannon Home Office within 24 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
PRICING
“List Price“ used on this Site represents the manufacturers’ suggested retail selling prices at the issuing of the annual price list and may not be indicative of the prevailing selling prices at any specific time and place in your area.
“Our Price” despite our careful attention to pricing, an item could be incorrectly priced. If an item’s correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If, however, an item’s correct price is higher than our quoted price, Gannon Home Office will have the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. We will contact you to discuss the matter with you should it arise.
“Save” all reference to savings on this Site are based on your average savings, relative to the “List Price” supplied to us from our supplier at time of publication.
INK & TONER
Ink and Toner prices change on a weekly basis as these are reliant on currency fluctuations, special offers, demand and supply!
FURNITURE
A separate delivery charge will be added to most furniture items as these incur additional handling and delivery cost from manufacturers.
Please note all furniture and chairs come un-assembled. You will be required to assemble the items yourself.
There is an installation and assembly service available for any furniture item purchased from Gannon Home Office. price is available on request.
PRICE PROMISE
We at Gannon Home Office strive to offer the most competitive price on the marketplace. However, if you find an Internet retailer in Ireland offering a lower price on an identical product of the same brand and model within 10 days of your purchase from Gannon Home Office we will credit your account for 100% of the price difference.
The products in question must be identical, i.e. the same manufacturer and model etc. and the product must be priced in €. (Euro)
You must be able to produce documentary evidence of the price of the product quoted by the other supplier, in the form of an official quote, internet address etc.
The price quoted must be within the ten days of quotation.
As you can appreciate, this price promise does not apply to:
Old products and those not immediately available.
Promotional prices or free offers that are not normal retail prices.
Prices based on printing or typographical errors.
Products with special financing terms.
Agreed special contract pricing.
Companies that are not based in Ireland, or office supplies retailers that do not sell online.
Gannon Home Office reserves the right to amend this offer at any time, without notice.
COMMUNICATION
We may contact you periodically to communicate promotions and special offers. As per the legal requirements, on every communication a valid ‘opt-out’ option will be provided.
DISCLAIMER OF WARRANTY
Gannon Home Office is providing, (to the fullest extent at law) this Site and its Contents on an “as seen” basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose. Gannon Home Office believes the Content to be accurate, complete, and current, Gannon Home Office does not represent or warrant that the information accessible on this Internet Web Site is accurate, complete, or current. Price, availability and other information is subject to change without notice.
DISCLAIMER OF LIABILITY
We do our best to provide our customers with the correct product information however sometimes manufacturers may change their ingredient lists, nutritional values and product features or packaging. Actual product packaging and ingredients may vary from the information provided on our website, so we do not recommend you solely rely on the information on our website. Always read product labels, warnings, manuals, preparation and usage recommendations before using or consuming a product. You can also contact the manufacturer for any additional information.
Product information such as buyer’s guides, using or serving suggestions, product benefits or warnings at Gannon Home Office is provided for reference purposes only. This information does not intend to substitute any advice given by licensed health-care and safety professionals. Please do not use information provided at Gannon Home Office as a self-diagnosis of a medical problem, health condition or illness without consulting with your health care provider. Any of the information about our health and safety and food products is not provided for you as an intention to diagnose, prevent or cure any disease or health condition. Gannon Home Office disclaims liability for any product information inaccuracy, misstatements, omissions or consequential loss.
Under no circumstances will Gannon Home Office be liable for special, indirect, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the Contents of this Internet Web Site. Gannon Home Office will, from time to time, make changes to the Contents and in the products or services described on this Site in order to improve its function.
Save in respect of your statutory rights under the Sale of Goods & Supply of Services Act 1980, and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.
TERMS OF USE REVISIONS
Gannon Home Office may revise these Terms of Use here by updating this posting. By using this site you agree to be bound by any revisions and should periodically visit this page to determine the then current Terms of Use to which you are bound.
Returning Goods
How do I return an item?
Please email Gannon Home Office If you are availing of the cooling off period and following the instructions below (What is the “Cooling Off” period?)
Please ensure that the item is in its original packaging, is unopened and in a re-saleable condition. Damaged, faulty products and shortages need to be brought to our attention within 24 hours of receipt.
What is the “Cooling Off” period?
A “cooling off” period is a period you have as an online consumer in which to make up your mind if you want to return the goods or not. By law, this “cooling off” period expires 14 days after the day you received your goods. However, if this period expires on a non-working day, your deadline is extended till the next working day.
To exercise your right of withdrawal, you must unequivocally advise us of your decision to withdraw from the purchase. Prior to returning the goods, please advise our returns team at Gannon Home Office. To help us locate your details on our system please provide us with as much detail as possible including an order number or account number and telephone number.When sending back the goods, please include a written statement or note with the goods that you are returning, so we can identify where the goods have come from. It is not enough to just send the goods back.
All goods must be packaged correctly and securely preventing the product and retail packaging from damage during transit. Please do not put packaging tape on retail packaging as this will make the product unsaleable. We generally advise to cover the product and retail packaging with a plastic bag, then protect with bubble wrap and place in a mailing box or envelope ensuring the product fits correctly into the packing box or envelope with no voids. Voids can allow the packing box to be crushed and allow movement and shifting of the contents.
You will be responsible for the cost of returning the goods. Once the goods have been received by Gannon Home Office, inspected and deemed in a re-saleable condition, a refund for the goods will be issued excluding the original cost of delivery.
When availing of the cooling off period, you may not use goods that you have received before deciding to withdraw from the purchase. All goods being returned must be in re-saleable condition including any retail packaging. Items such as laptops, computers, tablets, printers, software, recordable media and other technology machines and equipment which contain a security seal can only be returned if the security seal has not been broken or tampered with. Customised, made to order or personalised goods cannot be returned. Due to health and safety regulations the following cannot be returned: food or beverage goods, biscuits, coffee or water, clothing, safety clothing, footwear, safety footwear, socks, headsets or any product that may involve a health & safety risk etc.
My parcel/goods are damaged, what should I do?
Please call us on 01 5057415 or email sales@gannonhomeoffice.ie
Delivery Shortages
On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note supplied by the carrier, to ensure that the contents of your delivery, corresponds to the items mentioned on the delivery note/packing slip. No responsibility can be accepted afterwards for short delivery if there is a discrepancy. All shortages must be reported by email to Gannon Home Office within 24 hours of receipt of goods. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Delivery Information
Delivery charge
A delivery charge of €7.99 applies to general office products
Large and bulky items, such as Furniture, machines, technology products, ect. throughout the site may have varying delivery charges which will appear in your basket.
All items are delivered to ground floor only and should you require them to be delivered to a different floor, arrangements must be made prior to delivery.
Standard Expected Delivery:
The majority of goods on our site will be delivered the next business day if ordered before 4.30pm. Orders placed after 4.30pm will be delivered in 1-2 business days.
Some furniture items will have longer lead times. For items of this nature – the expected delivery times are detailed on the product page.
Accepting Delivery:
We deliver throughout Ireland, all deliveries must be signed for so please ensure someone is available, deliveries are between 9am and 5pm Monday – Friday (excluding bank holidays), we are unable to accommodate specific delivery times, however we will take into account opening times of our customers, once we have been advised of them, prior to delivery. We do NOT deliver to PO boxes.
Delivery Shortages: On receipt of your order, prior to signing for your goods, please carefully check the supporting delivery note/packing slip, supplied by the carrier to ensure that the contents of your delivery correspond to the items mentioned on the delivery note/packing slip. No responsibility can be accepted afterwards for short delivery if there is a discrepancy. All shortages must be reported by email to Gannon Home Office within 24 hours. Claims for shortages must be supported by the carrier’s proof of delivery note on which the goods have been signed for as short.
Remote Islands:
A limited number of remote Islands off the Irish Coast are subject to additional delivery charges. Our Customer service team will inform you immediately if this applies to your order, and will continue only with your approval.
Delivery:
The courier is contracted to deliver to the ground floor at the stated address on the order. If your order is required on another floor, please include the relevant floor number on the order. Also please supply delivery information that is relevant to the delivery ie., is there a lift or how many flights of stairs ect.
Furniture/Machine Deliveries:
Insurance covers our couriers to deliver furniture/machine products to the ground floor only. If furniture/machines need to be delivered to a different floor you will need to arrange this by contacting us prior to delivery of the product. Please note that furniture items are delivered flat-packed and require self-assembly by the customer. Arrangements can be made with us for the assembly of any furniture item, there will be a charge for this service.
Deliveries of Safes:
Safes are bulky and heavy items. Additional delivery charges may apply depending on the weight of the safe or cabinet being delivered and the ease of access to the building. There may be additional charges if two delivery people are required instead of one, whether there are steps leading into the building or if delivery is to a ground floor or an upstairs floor. When you buy a safe or filing cabinet we will contact you and ask you for some basic access information.